Not able to login to Windows due to Global Protect not being connected

J.Hiett — Fri, 18 Sep 2026 21:57:41 GMT

So even if Global protect was connected before a logout, sometimes it wont let my AD users login to the computer at all saying We could not authenticate with the server basically, and few times if i let it sit for 10 seconds it will connect and im able to login without that error message. Is there any way to fix this? or any one experience something like this. thanks

Re: Not able to login to Windows due to Global Protect not being connected

Raido_Rattameister — Mon, 21 Sep 2026 14:25:38 GMT

Have you turned off cached credentials? Windows should be able to log in using credentials used previously.

Are you using cert or cookie based pre-login?

If login fails, what steps are you taking to be able to log into Windows eventually?

At the time of the issue - do you see workstation being connected in firewall (Network > GlobalProtect > Gateways > Remote Users)?

Export logs from GlobalProtect agent and review if connection is established successfully before user logs into Windows.

topic Re: Not able to login to Windows due to Global Protect not being connected in GlobalProtect Discussions

Not able to login to Windows due to Global Protect not being connected

Re: Not able to login to Windows due to Global Protect not being connected