VPN Issues with SAP

F.Pinar — Tue, 29 Sep 2026 22:05:01 GMT

I got intermitent connection affecting production PA-5220 VERSION 11.1.13 . Global protect 6.2.8-1045

troubleshooting :

The VPN tunnel temporarily disconnected and routing entries associated with the tunnel were removed.
The GlobalProtect client subsequently recreated and reconfigured the virtual adapter.
A new IP address assignment was received from the GlobalProtect Gateway.
Tunnel routes were reinstalled after the adapter initialization completed.
Connectivity was restored immediately after the virtual adapter became operational.

Preliminary analysis indicates that the VPN interruption coincided with a reinitialization of the GlobalProtect virtual adapter. The client removed tunnel routes, recreated the adapter configuration, obtained tunnel parameters from the gateway, and successfully restored connectivity. At this stage, no gateway-side failure has been identified, and further analysis is required to determine whether the trigger originated from the endpoint, the virtual adapter layer, or a known GlobalProtect software defect.

Do you have identify any known issue about this behavior ?

Re: VPN Issues with SAP

JayGolf — Thu, 01 Oct 2026 19:14:21 GMT

Hi @F.Pinar ,

I don't see any known issues related to your panos and gp version. Can you try completely uninstalling and reinstalling the GP Client?

Uninstall GlobalProtect via the installer or 'Uninstall or change a program'
2. Delete the installation folder: C:\Program Files\Palo Alto Networks\GlobalProtect.
3. Delete the cookies folder contents: C:\Users\<username>\AppData\Local\Palo Alto Networks\GlobalProtect.
4. Delete registry keys: HKEY_CURRENT_USER\SOFTWARE\Palo Alto Networks\GlobalProtect and HKEY_LOCAL_MACHINE\SOFTWARE\Palo Alto Networks\GlobalProtect.
5. Run sc delete PanGPS from an administrative command prompt.
6. Reboot the PC.

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VPN Issues with SAP

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