topic Re: GPVPN Issue in GlobalProtect Discussions

GPVPN Issue

J.Cossiboom — Sat, 10 Oct 2026 01:32:48 GMT

We have GlobalProtect Agent 6.2.8-c317 yesterday some users could connect but could not access network files or get on the internet. Other user no problem.

Nothing changed on our network other then the GP VPN license expired 2 days ago even though we paid for the renewal 3 weeks ago.

I am not a Palo Alto person and since I cannot get to support what can I do to fix this or is it because the license expired?

Re: GPVPN Issue

MP18 — Sat, 10 Oct 2026 03:28:10 GMT

@J.Cossiboom You can check the traffic logs to see users which were connected and they got the IP address from GP pool.

Traffic logs will show you logs to the Internal Network.

Regards

Re: GPVPN Issue

J.Cossiboom — Sat, 10 Oct 2026 15:25:18 GMT

Thanks for you reply I checked the logs and the users they all get a IP address from the GP pool but some can connect to the network folder and get on the internet and some cannot.

Is this happening because the license expired?

Re: GPVPN Issue

MP18 — Tue, 13 Oct 2026 18:07:32 GMT

@J.CossiboomJ. Cossiboom Thanks for the update do you have split tunnel?

Regards