GlobalProtect Frequent Disconnect and Reconnect Issue for Some Users

manikanta.ji.sai — Thu, 22 Oct 2026 11:58:02 GMT

Hello Community,

We are experiencing an issue where GlobalProtect frequently disconnects and reconnects in a loop for some Windows users.

The issue is intermittent. More than 90% of our users are working normally, while fewer than 10% are experiencing the frequent disconnect/reconnect behavior.

For the affected users, GlobalProtect connects successfully, but after some time it disconnects and reconnects automatically. This can happen multiple times and impacts the users' VPN connectivity.

We would like to know if anyone has experienced a similar issue and what troubleshooting steps or logs you would recommend checking to identify the root cause.

Any suggestions would be appreciated.

Thanks.

Re: GlobalProtect Frequent Disconnect and Reconnect Issue for Some Users

kiwi — Thu, 22 Oct 2026 14:13:30 GMT

Hi @manikanta.ji.sai ,

Please generate the GP agent debug logs. You can check the panGPS.log to try and find the root cause of the disconnects and/or connection issues.

Alternatively you can create a support case and have support analyse the debug logs for you.

Best,

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GlobalProtect Frequent Disconnect and Reconnect Issue for Some Users

Re: GlobalProtect Frequent Disconnect and Reconnect Issue for Some Users