topic Global Protect client showing Gateway name instead of Best Available in GlobalProtect Discussions

Global Protect client showing Gateway name instead of Best Available

popeja — Thu, 07 Jan 2021 20:56:24 GMT

In my companies environment we have about 12 Gateways. Most of our machines have GP 5.0.8-4 installed.

With no preferred gateway selected, I've seen a few cases where the GP client shows the gateway it's connected to instead of Best Available. From what I've seen the norm seems to show Best Available and you have to go into the GP client settings to see what Gateway your connected to. Anyone know why it's showing the Gateway instead of Best Available or has anyone else seen this in their environment?

Thanks,

-James

Re: Global Protect client showing Gateway name instead of Best Available

MP18 — Thu, 07 Jan 2021 23:03:29 GMT

Normally GP Agent connects to the gateway which has fastest SSL connection time.

So This can be one of the reasons.

You can try one of below things

Also On agent You can put the preferred gateway at the top.

Last thing you can also modify registry setting for GP to add the preferred gateway there.

Regards

Re: Global Protect client showing Gateway name instead of Best Available

Mick_Ball — Fri, 08 Jan 2021 13:55:36 GMT

Take a look to see if any of your gateways are set to manual in the portal/agent/configs.

If you have manual selected for any gateway then they will appear in the drop down list.

I am using 5.2.4 and not even showing best available, but when set to manual they appear.

on ios i still see best available if none are set to manual.

Re: Global Protect client showing Gateway name instead of Best Available

Mick_Ball — Fri, 08 Jan 2021 14:15:29 GMT

To confirm...

we have 8 gateways, only one is set to manual. (GW6) if this gateway is auto selected by GP client then it shows as Gateway name in the client.

If the GP client connects to one of the other 7....

if no manual Gateway is set in config....