GP upgrade fails -- no service

JoergSchuetter — Fri, 29 Jan 2021 09:19:03 GMT

Hello

We were upgrading on a few thousand Windows 10 clients the GlobalProtect software from 5.0.5 to 5.1.6 using the upgrade mechanisms of the GP client (and firewall) itself. The notebooks are upgraded with "Allow with Prompt", the desktops (where no VPN service is required, only required for sharing the identity of the logged in user) are upgraded with "Allow Transparently".

About 1% of the installation processes result in having no PanGPS service. The exe file is there, but there is no service registered. We were facing the same issue when upgrading GP using a 3rd-party software deployment.

Did anyone face a similar issue? And more important, is there a cure for this? Due to the Corona pandemic, most users are working from home. Without a working VPN connection, they can no longer work.

I have a ticket open with Palo Alto regarding this issue. They claim they have never seen this error before.

Best Regards

Joerg

Re: GP upgrade fails -- no service

MP18 — Sun, 31 Jan 2021 05:10:30 GMT

@JoergSchuetter

Have not seen issue like this.

I will recommend upgrade GP to 5.1.8 version as it is recommended one.

Do you see any logs on GPS agent?

Regards

topic GP upgrade fails -- no service in GlobalProtect Discussions

GP upgrade fails -- no service

Re: GP upgrade fails -- no service