topic Re: Microphone Output With Remote or Robotized Voice Interference in GlobalProtect Discussions

Microphone Output With Remote or Robotized Voice Interference

seiyurojiko — Thu, 30 Apr 2020 19:17:14 GMT

Hello I have a problem, I need to work using GlobalProtect to make calls to a Remote Desktop but my clients only listen to interference or robotic voice while I listen to them perfectly, will there be any solution? Thank you

Re: Microphone Output With Remote or Robotized Voice Interference

jdelio — Thu, 30 Apr 2020 19:17:41 GMT

Can you explain more please, I think more details are needed here.

Re: Microphone Output With Remote or Robotized Voice Interference

seiyurojiko — Thu, 30 Apr 2020 22:04:05 GMT

Thanks for your prompt response, my problem is that I must work from home using a remote desktop, but when I use the phone my voice is heard choppy with interference like a robot and difficult for clients to understand, I already exhausted all possible solutions and I They said it may be the globalprotect setting that prevents effective communication

Re: Microphone Output With Remote or Robotized Voice Interference

jdelio — Thu, 30 Apr 2020 22:32:44 GMT

Was this an issue before? Do you think more clients connecting is causing issues?

If so, please look here:

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000PP3ICAW

If I were troubleshooting this, I would start looking at this page for troubleshooting GP

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClkBCAS

Here is the resource list with a lot of great resources.
https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClfXCAS