topic Re: IoT Security in IoT Security Discussions

IoT Security

PMorendage — Mon, 12 Jan 2026 09:05:06 GMT

new user get 502 bad gateway after authenticated to IoT portal

troubleshoot so far..

Tried Reloading the Page

Tried a Different Browser

Tried in Incognito Mode

Tested on Another Device

Cleared Browser Cache

Checked for DNS Issues

Re: IoT Security

IPolychroniadis — Tue, 13 Jan 2026 09:07:21 GMT

try though the HUB. Maybe old iot links are not valid anymore

Re: IoT Security

PavelK — Thu, 15 Jan 2026 01:10:57 GMT

Hello @PMorendage

could you check whether a new user can see "Device Security" in Strata Cloud Manager under: Insights > Security > Device Security? If the new user can access Device Security in Strata Cloud Manager, the the issue is likely caused by invalid link. This might be caused by migration from IOT portal to Device Security portal in summer last year. Navigate to hub and search "Device Security" on the top. This should take you to the right direct link.

If the new user can't see "Device Security" in Strata Cloud Manager, then this might be related permission or role assignment issue.

Kind Regards

Pavel

Re: IoT Security

QuintonArellano — Tue, 20 Jan 2026 14:45:31 GMT

Thanks for answering.