topic Re: Webex issue with Mobile Users in Next-Generation Firewall Discussions

Webex issue with Mobile Users

Sanjay_Ramaiah — Fri, 17 Mar 2023 13:41:47 GMT

Hi All,

We are facing weird issues with Mobile users accessing the Webex Phone Services. Wifi users connecting to laptop doesn't face any issues. But when the phone is connected to Wifi users are unable to access Webex Phone Services. Not really sure if anything additinal needs to be done for mobile users accessing webex. Users on Android getting the below error and IPhone users not even getting any error but it doesn't work.

Any inputs for this is much appreciated. Thank you.

Webex can't load sso browser page error 1000:600

Regards,

Sanjay S

Re: Webex issue with Mobile Users

OtakarKlier — Fri, 17 Mar 2023 16:51:27 GMT

Hello,

Check the unified logs to see where the traffic is getting blocked. Use the phones WiFi IP address as the source.

Regards,

Re: Webex issue with Mobile Users

Sanjay_Ramaiah — Mon, 20 Mar 2023 11:32:45 GMT

Hi Otakar,

I dont see any deny logs as such in Unified logs 😞

Regards,

Sanjay S

Re: Webex issue with Mobile Users

OtakarKlier — Mon, 20 Mar 2023 13:04:18 GMT

Hello,

Please make sure you have 'Log At Session End' checked on all of your policies. Are you decrypting the traffic? If yes, tey bypassing it as mobile devices might not trust the one used by the PAN for decryption, etc.

Regards,