topic Re: Cloud NGFW for AWS billing issue in Next-Generation Firewall Discussions

Cloud NGFW for AWS billing issue

naveen_vashisth — Sat, 16 Apr 2022 11:48:44 GMT

Hi All,

I have subscribed Cloud NGFW for AWS service(Palo Alto firewall) from AWS marketplace and used it from a learning perspective. Now I'm getting a higher billing amount on the AWS billing dashboard. I raised a case with AWS for billing issue they suggest talking to Palo alto customer care support for the same. On Palo Alto portal i am not getting any direct number to talk to support team for a billing issue.

I am unable to pay that billing amount that is raised unintentionally by me. I need a support from palo alto to waive off the amount.

Thanks

Naveen Vashisth

9812216344

India

Re: Cloud NGFW for AWS billing issue

LAYER_8 — Tue, 19 Apr 2022 16:39:41 GMT

Our support isn't able to waive compute costs. Do you turn off the instance at night when you aren't using it?

Re: Cloud NGFW for AWS billing issue

naveen_vashisth — Thu, 21 Apr 2022 05:40:27 GMT

Yes, Slick, I had unsubscribed the instances post usage. but when I again subscribed the next day I was not able to log in to the NGFW portal with credentials. Please check my usage hours and help to waive my excessive billing amount.

Re: Cloud NGFW for AWS billing issue

LAYER_8 — Thu, 21 Apr 2022 20:40:09 GMT

I cannot check your usage hours nor waive billing from AWS. They charge you for using their resources.

I am able to help you with firewall issues, like the login.