topic Re: Cannot see an option to select the management interface for HA1 backup link - PAN-OS 10.2.4 in Next-Generation Firewall Discussions

Cannot see an option to select the management interface for HA1 backup link - PAN-OS 10.2.4

SalvatoreDangelo — Mon, 17 Apr 2023 13:22:29 GMT

I'm trying to configure HA Active/Passive on a pair of PA-5410's running PAN-OS 10.2.4. I'd like to use the dedicated HA1-A port for the primary HA1 link and the management interface for the HA1 backup link but I cannot see an option to select the management interface for HA1 backup link.

Re: Cannot see an option to select the management interface for HA1 backup link - PAN-OS 10.2.4

Y-alwaysMe — Mon, 17 Apr 2023 13:38:36 GMT

Hi SalvatoreDangelo,

Why not use the dedicated HA1-A and HA1-B ports?

Re: Cannot see an option to select the management interface for HA1 backup link - PAN-OS 10.2.4

MP18 — Mon, 17 Apr 2023 13:56:08 GMT

@SalvatoreDangelo

Under Device, High availability, General look for

Device Priority

Preemptive

Heartbeat Backup

HA Timer Settings

Aggressive

Here heartbeat backup is HA1 backup via MGMT Interface.

Regards

MAhesh

Re: Cannot see an option to select the management interface for HA1 backup link - PAN-OS 10.2.4

SalvatoreDangelo — Tue, 18 Apr 2023 10:16:39 GMT

The firewalls are in different geographical locations. We have DWDM between the sites that we use 3 channels of for HA1A, HA2A and HA2-B and we'd like to use our OOB MGMT network for HA1-B. We currently do this on a pair of PA-3250's running 9.0.x and a pair of 5020's running 8.1.x and the documentation for 10.2.x says it should also be able to use the management interface for HA1 backup.

I'd like to speak to a PA support engineer if possible as we've just spent near on £500k on a pair of firewalls, support and licensing but when i call the automated phone menu tells me to raise a support ticket online first and hangs up and when i try to raise a support ticket online the helpful AI guide forces me to post on this forum rather than open a support case to speak to a PA engineer.

Re: Cannot see an option to select the management interface for HA1 backup link - PAN-OS 10.2.4

SalvatoreDangelo — Tue, 18 Apr 2023 10:18:13 GMT

THanks for the response but this did not work.