PAN-DB URL Filter expired even if Advanced URL filtering is still valid

sysint — Wed, 19 Apr 2023 22:17:46 GMT

I purchased service bundle for my PA firewall, PAN-PA-220-BND-LAB4-R, which includes PA-220 Lab Unit Renewal Service Bundle (Threat Prevention, DNS, PANDB URL Filtering, GlobalProtect, WildFire, SD-WAN, Standard Support) Period.

After activation, I retrieve the license key from the license server, I found the Advanced URL Filtering is valid until April 2024. which is correct. However, the PAN-DB URL Filtering shows expired in Aug 2022. The PAN-DB URL Filtering should be included in the Advanced URL Filtering licenses, but its status is expired. I tried to retrieve licenses from license server several times, but no luck.

Then I checked the article at

https://live.paloaltonetworks.com/t5/general-topics/error-no-valid-url-filtering-license/m-p/467759#M102810

delete license key PAN_DB_URL_Filtering_20xx_xx_xx.key, I deleted all old PAN-DB URL Filtering keys.

After I deleted all old PAN_DB_URL_Riltering keys and kept the new Advanced Threat URL filtering keys, no luck. The PAN DB URL Filtering expired message is still there.

Do I need to reboot my PA 220 firewall to fix it?

Thanks

Re: PAN-DB URL Filter expired even if Advanced URL filtering is still valid

Y-alwaysMe — Thu, 20 Apr 2023 08:48:30 GMT

Hi Sysint,

I can confirm this process outlined in this KB works for the problem you're experiencing. As I have had exact problem in the past and it worked for me.

Please see KB

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u000000oMntCAE

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PAN-DB URL Filter expired even if Advanced URL filtering is still valid

Re: PAN-DB URL Filter expired even if Advanced URL filtering is still valid