topic Tenant ID change on NGFW in Next-Generation Firewall Discussions

Tenant ID change on NGFW

MFlippin77 — Fri, 28 Apr 2023 14:06:32 GMT

Hi all,

We have a set of NGFWs that somehow are pointed to an old tenant ID and therefor not dropping the logs into the CDL. We have put in a TAC case but haven't gotten any resolution as of yet.

Is there a way in the CLI to change the tenant ID? Or is this a log forwarding profile issue?

Any assistance would be helpful.

Re: Tenant ID change on NGFW

S.Cantwell — Thu, 25 May 2023 22:57:30 GMT

Hello there.

I know your request is about 3 weeks ago, but I thought I would respond back.
First, there is no way to change the tenant ID.

But, maybe there are cli commands to clear out the entire CDL/tenant ID certs and program back in the correct ones.

These maybe old commands, but here is generally what I was thinking:

debug plugins cloud_services reset-endpoint
debug plugins cloud_services prisma-access get-job-result
debug software restart process dirsyncd core yes

FW> delete license key *key
FW> request license fetch
FW> request logging-service-forwarding certificate delete
FW> request logging-service-forwarding certificate fetch

Re: Tenant ID change on NGFW

MFlippin77 — Tue, 06 Jun 2023 17:28:06 GMT

Hi Steve,

Thanks! I'll pass this on and see if it works!