topic Re: no_matches error in Next-Generation Firewall Discussions

no_matches error

eax0x01 — Tue, 18 Jul 2023 18:55:28 GMT

Hello,

I am having a problem accessing the Palo Alto cli/web.

I recently took the trial version of 30 days, but I always come across the following message when trying to log in.

"cfg.general.need-acknowledgement-to-login' no_matches".

I've left more than 30 minutes on and always the same message. I'm trying to log in with username and password: "admin"

The version I'm on is PA-VM-ESX-10.2.5.

Thank you very much.

Re: no_matches error

TomYoung — Tue, 18 Jul 2023 19:01:41 GMT

Hello @eax0x01 ,

You need to wait for the "PA-VM Login:" prompt before the login will work -> https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000CloQCAS. The NGFW is still booting.

Thanks,

Tom

Re: no_matches error

eax0x01 — Tue, 18 Jul 2023 19:14:22 GMT

I left on for 30 minutes on and did not leave this screen, is this normal delay?

Thank you very much for your reply.

Re: no_matches error

TomYoung — Tue, 18 Jul 2023 19:22:25 GMT

Hi @eax0x01 ,

I think it is normal when you 1st install the NGFW. Normal reboots should take less time.

Thanks,

Tom

Re: no_matches error

eax0x01 — Tue, 18 Jul 2023 19:30:22 GMT

I will leave it a while longer and see if I can make progress.

Thank you in advance for your support.

Re: no_matches error

eax0x01 — Tue, 18 Jul 2023 22:57:25 GMT

I waited more than 3 hours and the problem persists.

What else could be happening?

Re: no_matches error

TomYoung — Thu, 20 Jul 2023 01:20:52 GMT

Hi @eax0x01 ,

That is very strange.

I'm sure you have already done this, but have you hit enter a few times?

If that doesn't do it, i would double check your VM install process.

Thanks,

Tom

Re: no_matches error

eax0x01 — Thu, 20 Jul 2023 12:14:28 GMT

Thank you for your reply.

I made a video with all the process to upload the VM with PA.

Could you tell me if there is something wrong in the process?

Thank you.

https://youtu.be/uCfpSGj4Lec

Re: no_matches error

TomYoung — Thu, 20 Jul 2023 13:25:25 GMT

Hi @eax0x01 ,

I would open a support case.

Thanks,

Tom

Re: no_matches error

eax0x01 — Thu, 20 Jul 2023 18:19:28 GMT

Hi, @TomYoung,

Thank you so much for support.

Re: no_matches error

ozheng — Fri, 21 Jul 2023 03:06:49 GMT

Hello Eax,

As Tom said, it is only during the first VM bootup.
And (disclaimer :I don't have access to the code) I think it is only a check to kick the default password change at the first bootup.

Nothing wrong, in my opinion.

Olivier

Re: no_matches error

eax0x01 — Fri, 21 Jul 2023 13:36:39 GMT

Hello @ozheng,

I left it on that boot screen for over 6 hours and no progress.

I even reset to factory defaults and nothing.

I think the problem is not this.

Thank you

Re: no_matches error

ozheng — Fri, 21 Jul 2023 15:05:05 GMT

I spin up some VM yesterday and I saw the error message, it did not block my VM.

1- redownload an VM image from the CSP and check the integrity.

2- try to set a VM on another machine and see how it goes.

But the "cfg.general.need-acknowledgement-to-login' no_matches" can be ignored (99% confident it is not the reason of your VM issue).

Re: no_matches error

eax0x01 — Fri, 21 Jul 2023 15:51:31 GMT

Hello @ozheng,

I tried the same process on my laptop VM and got the same problem.

I made a video with the process, could you tell me if there is something wrong in the process?

Link: https://youtu.be/uCfpSGj4Lec

I am using VMware® Workstation 17 Pro.

Thank you very much for your support.

Re: no_matches error

ozheng — Sat, 22 Jul 2023 13:44:54 GMT

Can you redownload the image from the Customer Support Portal (assuming you have an account and a valid support plan)?
Once down, you check the checksum of the downloaded file with the checksum displayed on the CSP.

Re: no_matches error

eax0x01 — Sat, 22 Jul 2023 21:58:10 GMT

Hello @ozheng,

I do not have access to the portal, I received a trial license, the link to download was sent in my email.

Re: no_matches error

juanobando129 — Thu, 10 Aug 2023 05:25:36 GMT

Hi @eax0x01

here is a answer for the problem

LIVEcommunity - Unable to start trial VM on ESXi - LIVEcommunity - 543039 (paloaltonetworks.com)

Re: no_matches error

ssovee — Tue, 22 Aug 2023 10:06:01 GMT

Hi, I am facing the same issue. Have you been able to solve the issue?

Re: no_matches error

Cristi_Ciobanu — Tue, 19 Sep 2023 08:34:55 GMT

I'm having the same problem as @eax0x01. I've downloaded PA-VM-KVM-10.1.9.qcow2 image from support site and I'm not able to login. After I type the username admin and press Enter this message pops up "'cfg.general.need-acknowledgement-to-login': NO_MATCHES" and the prompt changes to PA-HDF login:

Could it be something related to virtualization ?
I checked the checksum and it's identical to the one provided on the customer portal.

Re: no_matches error

TomYoung — Tue, 19 Sep 2023 11:35:20 GMT

Hi @Cristi_Ciobanu ,

I think the VM is not done booting up. Was the login PA-HDF initially? How long did you wait before you logged in? I believe the final login prompt should be PA-VM.

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000CloQCAS

Thanks,

Tom