topic Re: Email Scheduler in Next-Generation Firewall Discussions

Email Scheduler

sidhardhatech — Tue, 08 Aug 2023 10:00:41 GMT

Please check the below snapshots,

we are trying so many KB articles , still it shows smtp connection failure and peer certificate issue

Re: Email Scheduler

ozheng — Wed, 09 Aug 2023 05:15:38 GMT

Hello Sidhardhatech,

For troubleshooting purpose, can you try to test using another email service (outlook.com)?

If it works, you know you need to check with your email service provider.

If it does not work, you need to review your configuration.

Olivier

Re: Email Scheduler

sidhardhatech — Wed, 09 Aug 2023 06:42:42 GMT

Hello ozheng,

while we are using our personal official mail id , test connection is successful and get an alert to mail but we moving to pdf email scheduler

"Failed to sent email to ************ via gateway smtp.gmail.com

Re: Email Scheduler

CesarSanchez — Wed, 09 Aug 2023 19:51:54 GMT

Hi there,

Can you share the PAN-OS version? also, Im watching about certificate error, Can you share more detail about your configuration? Which version of TLs are you using?

Re: Email Scheduler

sidhardhatech — Thu, 10 Aug 2023 02:35:45 GMT

Pan-os version 10.2.4

TLS version 1.1

Re: Email Scheduler

sidhardhatech — Thu, 10 Aug 2023 08:00:11 GMT

I have created an email profile using my gmail and tested for test mail. I received the test mail. However, using the email profile in email scheduler for report failed. I attached the screenshot for your reference. Kindly do the needful to resolve the issue.

"Failed to sent email to ************ via gateway smtp.gmail.com

Re: Email Scheduler

ozheng — Thu, 10 Aug 2023 13:27:28 GMT

That's normal, gmail has disabled SMTP (I used to use gmail to get email alerts).

Re: Email Scheduler

sidhardhatech — Fri, 11 Aug 2023 11:02:56 GMT

There is no smtp problem in our network. but Pdf email scheduler not work.

Same problem occured

"Failed to sent email to ************ via gateway smtp.gmail.com

Re: Email Scheduler

ozheng — Fri, 11 Aug 2023 12:09:55 GMT

Hello Sidhardahtech,

Maybe you should open a case to TAC.

Olivier

Re: Email Scheduler

sidhardhatech — Fri, 11 Aug 2023 12:26:55 GMT

Hi ozheng,

Is there any PAN OS version effected for this,

why this problem happening and any relevant KB article.