Facing packet dropping issue after imported configuration.

sujithGovindaraj — Sun, 27 Aug 2023 16:34:44 GMT

The issue is currently planning to migrate PA220 to PA440.

We have imported the configuration file from PA220 to PA440, The network is down and facing packet drops

Then we disabled the HA and disabled the ECMP configuration, but the same issue persists.

We took a backup from PA220 and then imported it to PA440 after 6 hours we faced a packet dropping issue and networking down no internet. kindly assist us in resolving the issue.

Thanks in advance!

Re: Facing packet dropping issue after imported configuration.

akuzhuppilly — Wed, 30 Aug 2023 04:03:31 GMT

Hello @sujithGovindaraj

I would suggest taking a packet capture and checking the global counters to understand what is causing the packet drops.

Below KB for your reference:

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000CloNCAS

topic Facing packet dropping issue after imported configuration. in Next-Generation Firewall Discussions

Facing packet dropping issue after imported configuration.

Re: Facing packet dropping issue after imported configuration.