Log Collection log forwarding agent is active but not connected

nazddk — Wed, 13 Sep 2023 07:15:17 GMT

Can someone please assist with troubleshooting articles?

admin@KXX-FW-01(active)> show logging-status

-----------------------------------------------------------------------------------------------------------------------------
Type Last Log Created Last Log Fwded Last Seq Num Fwded Last Seq Num Acked Total Logs Fwded
-----------------------------------------------------------------------------------------------------------------------------
> CMS 0
Not Sending to CMS 0
> CMS 1
Not Sending to CMS 1

>Log Collector
'Log Collection log forwarding agent' is active but not connected

config 2023/08/24 16:49:51 2023/08/24 16:49:55 176 176 63
system 2023/08/29 09:51:11 2023/08/31 09:39:33 3957174 3957164 294289
threat 2023/08/29 09:37:49 2023/08/31 09:39:33 498768555 498768545 78369055
traffic 2023/08/29 20:30:26 2023/08/31 09:37:54 2511314156 2509930212 1096494689
hipmatch Not Available Not Available 0 0 0
gtp-tunnel Not Available Not Available 0 0 0
userid 2023/08/29 15:33:14 2023/08/31 09:39:33 6807823 6807813 2369572
iptag Not Available Not Available 0 0 0
auth Not Available Not Available 0 0 0
sctp Not Available Not Available 0 0 0
globalprotect Not Available Not Available 0 0 0

admin@KXX-FW-01(active)> show log-collector preference-list

Log Collector Preference List
Forward to all: No
Serial Number: 000XXXXX45 IP Address: 192.168.24.58 IPV6 Address: unknown

Re: Log Collection log forwarding agent is active but not connected

PavelK — Wed, 13 Sep 2023 12:51:38 GMT

Hello @nazddk

thanks for the post.

As a first step, I would restart management and log receiver processes:

debug software restart process management-server
debug software restart process log-receiver

If it still does not work after processes restart, could you check logs from CLI: less mp-log logrcvr.log to see there is any error?

Kind Regards

Pavel

Re: Log Collection log forwarding agent is active but not connected

nazddk — Mon, 25 Sep 2023 06:05:06 GMT

Thank you @PavelK

topic Log Collection log forwarding agent is active but not connected in Next-Generation Firewall Discussions

Log Collection log forwarding agent is active but not connected

Re: Log Collection log forwarding agent is active but not connected

Re: Log Collection log forwarding agent is active but not connected