topic Re: PA - 3220 Secondary box Tech support file. in Next-Generation Firewall Discussions

PA - 3220 Secondary box Tech support file.

AbdulAzim — Sun, 01 Oct 2023 10:41:43 GMT

Hi expert,

we are trying to Generate the Tech support file using Cli.

The TSF file generated but file is not same as we are extracting from GUI.

The File size is only two Mb.

GUI response is very slow we are not able to generate the tech file.

Thanks for your kind help==

zip file is attached below

PavelK — Sun, 01 Oct 2023 22:40:00 GMT

as first thing, I would try to restart management process, then try again to generate TSF. Here is KB: How to Restart the Management server "mgmtsrvr" Process.

Kind Regards

Pavel

AbdulAzim — Mon, 02 Oct 2023 05:15:31 GMT

lets check,

thank you for your help.