topic Telemetry - Hostname/url is in illegal/bad format in Next-Generation Firewall Discussions

Telemetry - Hostname/url is in illegal/bad format

RobertShawver — Fri, 06 Oct 2023 13:32:46 GMT

Hello -

Any idea on how to troubleshoot this?

Device Telemetry Statistics:
device-health-performance:
last-attempt: Fri Oct 6 13:29:13 UTC 2023
last-success: Fri Oct 6 12:19:14 UTC 2023
num-of-failed-attempts: 2
reason: Hostname/url is in illegal/bad format
status: failed
product-usage:
last-attempt: Fri Oct 6 13:29:13 UTC 2023
last-success: Fri Oct 6 12:19:14 UTC 2023
num-of-failed-attempts: 2
reason: Hostname/url is in illegal/bad format
status: failed
threat-prevention:
last-attempt: Fri Oct 6 13:29:13 UTC 2023
last-success: Fri Oct 6 12:19:14 UTC 2023
num-of-failed-attempts: 2
reason: Hostname/url is in illegal/bad format
status: failed

Device Telemetry Settings:
device-health-performance: yes
product-usage: yes
threat-prevention: yes
region: Americas
status: Device Certificate is valid

Re: Telemetry - Hostname/url is in illegal/bad format

RobertShawver — Fri, 06 Oct 2023 14:07:49 GMT

request logging-service-forwarding customerinfo fetch

That is the answer JIC anyone comes across this.

Re: Telemetry - Hostname/url is in illegal/bad format

michaelfriedman — Mon, 06 Nov 2023 21:43:11 GMT

Hello,

This command does not work on a Virtual Panorama running Panos 10.1.10, thru SSH.

Any ideas on how to run it properly ?

Thank You

Re: Telemetry - Hostname/url is in illegal/bad format

santonic — Mon, 21 Oct 2024 07:39:49 GMT

I'm getting error with this command:

santonic@xxx-xxx(active)> request logging-service-forwarding customerinfo fetch

Server error : Unable to write the Logging Service customer information to disk

Re: Telemetry - Hostname/url is in illegal/bad format

RodyDeLaRosa — Wed, 22 Jan 2025 21:05:44 GMT

I got the same error.

Re: Telemetry - Hostname/url is in illegal/bad format

abandey — Tue, 02 Dec 2025 10:27:25 GMT

If you see "Server error : Unable to write the Logging Service customer information to disk", you need to engage TAC.