topic Cant reset PA820 NGFW in Next-Generation Firewall Discussions

Cant reset PA820 NGFW

HassanThiam — Mon, 16 Oct 2023 13:29:01 GMT

Hi All

I don t have the correct credentials to log into my PA 820 and resorted to resetting the device . However upon restarting the firewall , I m not being presented with the option to enter maintenance mode ( Enter "maint" to boot to main partition ) . It prompting for the login credentials instead.

Any assistance would be appreciated . Please see attachment for reference

Thank You in advance

Re: Cant reset PA820 NGFW

S.Cantwell — Tue, 24 Oct 2023 22:08:47 GMT

Good Day.

I have seen on the 820s, that the initial bootup screen goes very fast (within 3 secs).
I am not sure if you are missing it bootup, due to still trying to connect to the firewall via a USB console cable (or are you using DB9 to RJ45)?

This is the only practical way to get the FW to be reset.

What other questions can I answer for you?

Re: Cant reset PA820 NGFW

HassanThiam — Fri, 03 Nov 2023 09:27:27 GMT

Swapping the cable from the console ( using micro usb port ) to console ( using rj45 port ) seems to have made the difference . I have now managed to reset the device .

Thanks for your help