topic Re: Palo alto contact for refund in Next-Generation Firewall Discussions

Palo alto contact for refund

E1T1Tech — Thu, 08 Feb 2024 04:46:43 GMT

Is there anyone that knows who to contact for purchased done on AWS.

-Palo Alto NGFW purchased on the aws market place

If you you know how to go about the refund let us know.

Thanks,

Claw4609 — Fri, 09 Feb 2024 02:13:59 GMT

If it was purchased through the AWS marketplace you would have to go through AWS to see about a refund option.

E1T1Tech — Fri, 09 Feb 2024 02:21:02 GMT

We have already gone through amazon said they are good but need to get a go ahead from Palo ALTO FOR any refund to effect.

There has to be a way to reach Palo Alto. This is it here. Thanks,

reaper — Fri, 09 Feb 2024 08:44:19 GMT

have you tried going to that page?

Can you share what happened that lead you to pursue a refund? Might come in handy so other community members don't get into the same situation

E1T1Tech — Fri, 09 Feb 2024 15:28:01 GMT

I don't think the accepted solution worked. WE STILL NEED PALO ALTO CONTACT. Thanks.

Claw4609 — Fri, 09 Feb 2024 15:32:21 GMT

Were you able to reach out to Palo through link that @reaper posted above? Contact Support - Palo Alto Networks

Otherwise do you have a Palo sales rep? As they should be able to help as well.