Stuck in - Server rebooting - please wait while the server reboots

Isai_Zambrano — Wed, 20 Mar 2024 18:32:51 GMT

I have a PA440 running PanOS 10.1.3, it seems to be processing traffic normally, but I cannot reach the GUI, it seems stuck at this loading page. The external interface is pinging just fine. I have CLI access, what command lines can I run to troubleshoot, diagnose, and resolve this issue? I'd like to not reboot this device, but if I must then I will.

Re: Stuck in - Server rebooting - please wait while the server reboots

Claw4609 — Fri, 22 Mar 2024 20:36:52 GMT

Hello,

I would try just rebooting the web server, if not resolved, then rebooting the management plane.

Reboot web-server: debug software restart process web-server

Reboot management plane: debug software restart process management-server

How to Restart the Management server "mgmtsrvr" Process (paloaltonetworks.com)

Re: Stuck in - Server rebooting - please wait while the server reboots

Isai_Zambrano — Fri, 22 Mar 2024 21:02:20 GMT

Hi!

Thanks for your suggestions, i tried these commands and they worked a couple of times, but the GUI became super sluggish and slow.

I actually ended up needing to RMA the firewall, eventually, i couldn't even login via CLI because as soon as i entered my username/pw, the firewall would start spamming this output.

[86845.419391] mmc0: Timeout waiting for hardware interrupt.
[86845.485674] mmc0: sdhci: ============ SDHCI REGISTER DUMP ===========
[86845.564478] mmc0: sdhci: Sys addr: 0x00000008 | Version: 0x00001002
[86845.643279] mmc0: sdhci: Blk size: 0x00007200 | Blk cnt: 0x00000008
[86845.722081] mmc0: sdhci: Argument: 0x01001050 | Trn mode: 0x0000003b
[86845.800884] mmc0: sdhci: Present: 0x1fff0001 | Host ctl: 0x00000019
[86845.879686] mmc0: sdhci: Power: 0x0000000b | Blk gap: 0x00000080
[86845.958488] mmc0: sdhci: Wake-up: 0x00000000 | Clock: 0x0000fa07
[86846.037289] mmc0: sdhci: Timeout: 0x0000000c | Int stat: 0x00000000
[86846.116092] mmc0: sdhci: Int enab: 0x02ff000b | Sig enab: 0x02ff000b
[86846.194894] mmc0: sdhci: AC12 err: 0x00000000 | Slot int: 0x00000000
[86846.273696] mmc0: sdhci: Caps: 0x546ec8b2 | Caps_1: 0x00000007
[86846.352499] mmc0: sdhci: Cmd: 0x0000123a | Max curr: 0x00000000
[86846.431301] mmc0: sdhci: Resp[0]: 0x00000000 | Resp[1]: 0x00000000
[86846.510102] mmc0: sdhci: Resp[2]: 0x00000000 | Resp[3]: 0x00000000
[86846.588903] mmc0: sdhci: Host ctl2: 0x00000000
[86846.643750] mmc0: sdhci: ADMA Err: 0x00000000 | ADMA Ptr: 0x000000046ddfa200
[86846.730882] mmc0: sdhci: ============================================
[86846.822465] mmcblk0: error -110 requesting status
[86846.880466] mmcblk0: recovery failed!
[86846.926486] print_req_error: I/O error, dev mmcblk0, sector 16781392 flags 3000
[86847.015714] EXT4-fs warning (device mmcblk0p2): ext4_dx_find_entry:1509: inode #262179: lblock 1: comm wifclient: error -5 reading directory block

I will keep these commands saved in case this ever happens again.

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Stuck in - Server rebooting - please wait while the server reboots

Re: Stuck in - Server rebooting - please wait while the server reboots

Re: Stuck in - Server rebooting - please wait while the server reboots