topic Re: Failed to install licenses. Web proxy license is not supported for this platform. in Next-Generation Firewall Discussions

Failed to install licenses. Web proxy license is not supported for this platform.

AkashThangavel — Tue, 23 Apr 2024 07:01:01 GMT

Hi team,

I acquired a Web Proxy license intending to test Explicit and Transparent proxies. However, upon attempting to retrieve the license, I encountered an error stating, "Failed to install licenses. Web proxy license is not supported for this platform."

VM-Firewall is hosted in the vm-ware ESXi.

Also, I have fulfilled the prerequisites specified in the document.

I would greatly appreciate your assistance in resolving this issue.

regards,

Akash Thangavel

Network Security Engineer

Re: Failed to install licenses. Web proxy license is not supported for this platform.

rdumoulin — Tue, 23 Apr 2024 07:20:34 GMT

Hi @AkashThangavel ,

Do you confirm that you are running at least PAN-OS 11.0 ?

Also, you can try to download the license key instead from CSP and upload it manually to the firewall.

Regards

--Richard

Re: Failed to install licenses. Web proxy license is not supported for this platform.

AkashThangavel — Tue, 23 Apr 2024 07:22:06 GMT

Hi Richard,

PFA

regards,

Akash Thangavel

Re: Failed to install licenses. Web proxy license is not supported for this platform.

rdumoulin — Tue, 23 Apr 2024 07:58:59 GMT

@AkashThangavel

did you try to download the license key instead from CSP and upload it manually to the firewall?

That should work

Re: Failed to install licenses. Web proxy license is not supported for this platform.

AkashThangavel — Tue, 23 Apr 2024 09:12:35 GMT

Hi Rdumoulin,

I've manually uploaded it and the license has been accepted. I considered doing it earlier, but when I encountered an error message regarding platform issues, I decided to seek assistance in the live community.

Thanks.

regards,

Akash Thangavel

Re: Failed to install licenses. Web proxy license is not supported for this platform.

rdumoulin — Tue, 23 Apr 2024 09:14:53 GMT

@AkashThangavel glad to hear that you were able to resolve the issue!