topic Re: Palo Alto - previous software disappeared after uploading 11.1.0-h3 version in Next-Generation Firewall Discussions

Palo Alto - previous software disappeared after uploading 11.1.0-h3 version

Jakub_Glinski — Tue, 07 May 2024 14:01:24 GMT

Hello,

I wanted to update out Palo Alto 440 to a newer version and manually uploaded the 11.1.0-h3, however afterwards I can't see the previously uploaded softwares. When I checked in cli, they show up but with size 0 and I can't reupload any of them because it says they already exist. Now what can I do? If I reboot the device will it stop working without a valid file?

Re: Palo Alto - previous software disappeared after uploading 11.1.0-h3 version

Raido_Rattameister — Tue, 07 May 2024 14:46:52 GMT

Do they appear if you press "Check Now" button at the bottom of the screen?

Does your firewall have active support? Out of support devices don't show software versions.

Re: Palo Alto - previous software disappeared after uploading 11.1.0-h3 version

Jakub_Glinski — Wed, 08 May 2024 07:50:40 GMT

No, the "check now" button doesn't work, as you noted because it doesn't have active support. However that doesn't really explain why all previously downloaded and installed versions seem to have disappeared

Re: Palo Alto - previous software disappeared after uploading 11.1.0-h3 version

Raido_Rattameister — Wed, 08 May 2024 15:18:40 GMT

If you start deleting those versions that are visible then hidden ones that were downloaded in the past start appearing. Devices without support show only few software versions in GUI.