Device Telemetry is Showing Invalid Regions

Satyak — Wed, 08 May 2024 15:38:00 GMT

Hi Friends,

Recently one of our customer has faced some issue in their firewall internally due to which they had to perform a factory reset.

After getting back the device up and fine we found a issue where commit is getting failed with Invalid Telemetry region.

When we are trying to add the telemetry from the CLI of the firewall we are seeing the below error.

Server error : device-telemetry -> region 'americas' is invalid.
device-telemetry -> region is invalid

Server error : device-telemetry -> region 'europe' is invalid.
device-telemetry -> region is invalid.

Current running PAN OS version on the firewall is 11.0.3-h10

Could you please help me how to over come this issue.

Thanks and Regards

Satya Kalyan

Re: Device Telemetry is Showing Invalid Regions

hafenlabs — Wed, 08 May 2024 18:50:38 GMT

Region is case sensitive. I have seen where the UI says Americas and the CLI shows americas.

Try solution posted here: https://live.paloaltonetworks.com/t5/next-generation-firewall/ngfw-telemetry-uploads-failing/td-p/439841

I am suffering another issue, my telemetry just decided to stop sending on the 25th of last month so I am about to create a new post for that one...good luck!

topic Device Telemetry is Showing Invalid Regions in Next-Generation Firewall Discussions

Device Telemetry is Showing Invalid Regions

Re: Device Telemetry is Showing Invalid Regions