topic Not able to check now new content for dynamic updates in Next-Generation Firewall Discussions

Not able to check now new content for dynamic updates

Khairul.Nizam — Thu, 09 May 2024 12:15:14 GMT

We are trying to update dynamic updates but unable to do so.
I show errors as attached when tried to check online.
Also, we tried using manual upload but it keep trying to upload without success.
Please advise if anything we can do.

Re: Not able to check now new content for dynamic updates

TomYoung — Thu, 09 May 2024 13:18:07 GMT

Hi @Khairul.Nizam ,

Somehow your network connectivity broke. Please follow these steps -> https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClkuCAC.

The update traffic is most likely going through a NGFW. You can also check Monitor > Logs > Traffic to find the sessions and troubleshoot. Make sure you are logging the interzone-default so that you will see traffic drops.

Thanks,

Tom

Re: Not able to check now new content for dynamic updates

Khairul.Nizam — Mon, 10 Jun 2024 08:13:29 GMT

Hi hello,
This message was on PA-3020 and for somehow I was not continue Tshoot it as I already migrate and replace the PA-3020 with PA-450.
Migrate all the configuration from PA-3020 to the PA-450 and it turn out on the PA-450 as well, I'm not able to download the content for the dynamic updates.