topic License registration in Next-Generation Firewall Discussions

License registration

FWPalolearner — Thu, 16 May 2024 19:20:05 GMT

Hello ,

We have a customer . they had 1 PAlo NG FW and it is registered in their support account .

Now customer had purchased 5 Palo clusters and Panorama through us ( Integrator) with 5 year Premium Partner support and we have our own ASC support account .

Can we customer devices in our ASC account ? I know that devices should be only registerted under customer's own support account and not ours ,

But in case we need to open cases for teh customer ,how we do it ?

is something to be done by customer on his support account to link ours ?

Re: License registration

jeannette9728miller — Mon, 20 May 2024 05:13:00 GMT

Hello,

To register and manage customer devices in your own ASC support account while ensuring they are linked to the customer's account, you need the customer's involvement. The customer must register the devices under their support account and then authorize or link your ASC account to manage and open support cases on their behalf. This typically involves configuring permissions within the customer’s support portal.

Re: License registration

CosminM — Tue, 16 Jul 2024 18:48:56 GMT

Hello,

If your user account from CSP, belonging to ASC account, and your account has ASC user rights that you will be able to open tickets for all devices that has acquired Partner Enablement Support through your ASC account. You don't need to register customer devices into your ASC account.