topic Incorrect Geolocation classification in Next-Generation Firewall Discussions

Incorrect Geolocation classification

UtkarshKumar — Thu, 06 Jun 2024 14:57:55 GMT

We have a user trying to connect with Global Protect from South Africa on IP 102.22.126.232
This IP belongs to an ISP in South Africa, and is matching correctly on https://ipinfo.io/102.22.126.232 to be in Cape Town

However, when looking up the IP location on any of our Palo Alto Firewalls, all of them match this to MU (Mauritius )
This is incorrect and must be fixed.

We cannot add a manual entry for this, as we would need to do this on all of our Firewalls. We feel this is an incorrect match on Palo Alto's side, or whomever they source their location data from.

Can this be looked into and checked?

Re: Incorrect Geolocation classification

Didar-Bajwa — Thu, 06 Jun 2024 14:59:27 GMT

I am also facing the same issue

Re: Incorrect Geolocation classification

Jagdeep1 — Thu, 06 Jun 2024 15:00:07 GMT

Same issue

Re: Incorrect Geolocation classification

OtakarKlier — Fri, 07 Jun 2024 18:56:14 GMT

Hello,

In the past I opened a support case and they have to take care of it on the backend.

Regards,