https://live.paloaltonetworks.com/t5/next-generation-firewall/unused-pa820-firewall-support-contract-renewal-support-contract/m-p/589908#M3334 <P>&nbsp;We have a pair of PA820 firewalls which are unused for year since the office closed in USA. We have shipped those appliances to one of our Switzerland office to reuse. I heard that paloalto cannot renew the support/subscriptions for these devices since the contract expired long ago. Is anyone can assist to understand why its not possible to renew the support?</P> Wed, 19 Jun 2024 14:02:52 GMT Krupesha 2024-06-19T14:02:52Z https://live.paloaltonetworks.com/t5/next-generation-firewall/unused-pa820-firewall-support-contract-renewal-support-contract/m-p/589908#M3334 <P>&nbsp;We have a pair of PA820 firewalls which are unused for year since the office closed in USA. We have shipped those appliances to one of our Switzerland office to reuse. I heard that paloalto cannot renew the support/subscriptions for these devices since the contract expired long ago. Is anyone can assist to understand why its not possible to renew the support?</P> Wed, 19 Jun 2024 14:02:52 GMT https://live.paloaltonetworks.com/t5/next-generation-firewall/unused-pa820-firewall-support-contract-renewal-support-contract/m-p/589908#M3334 Krupesha 2024-06-19T14:02:52Z https://live.paloaltonetworks.com/t5/next-generation-firewall/unused-pa820-firewall-support-contract-renewal-support-contract/m-p/589926#M3336 <P>Hello friend!</P> <P>&nbsp;</P> <P>I think the best way to address this is contacting a Palo Alto authorized reseller or a sales agent to help you with this situation</P> Wed, 19 Jun 2024 20:01:04 GMT https://live.paloaltonetworks.com/t5/next-generation-firewall/unused-pa820-firewall-support-contract-renewal-support-contract/m-p/589926#M3336 jfernandez1 2024-06-19T20:01:04Z