topic Global protec in Next-Generation Firewall Discussions

Global protec

Sasikumari — Thu, 20 Jun 2024 07:34:28 GMT

Hi Team,

Good day to you !

We have one customer he facing issue with the Global Protect VPN. The VPN disconnects unexpectedly, and after each disconnection, we need to remove and reinstall the VPN client.

Could you please help us address the issue .

Thanks & Regards

Sasikumari.

Re: Global protec

BPry — Sun, 23 Jun 2024 03:28:09 GMT

@Sasikumari,

There's not enough information here to really lend too much help. The only thing we can say for sure is that this would be a client-side issue on the device the customer is using. You can review the PanGPS.log file to see what issues it's reporting when it disconnects and when the customer attempts to start the connection again.