topic Re: Palo Alto Network Firewall asset is not visible on Customer Support Portal in Next-Generation Firewall Discussions

Palo Alto Network Firewall asset is not visible on Customer Support Portal

Aristooo — Wed, 26 Jun 2024 07:40:28 GMT

Hi. Our Palo Alto NGFW asset is not visible on Assets section on Customer Support Portal. But our another Palo Alto product is visible. There is no information about the firewall asset at all

Re: Palo Alto Network Firewall asset is not visible on Customer Support Portal

reaper — Wed, 26 Jun 2024 08:34:52 GMT

have you registered it?

Re: Palo Alto Network Firewall asset is not visible on Customer Support Portal

Aristooo — Tue, 16 Jul 2024 08:33:00 GMT

This text appears when I enter the serial number: This serial number is already registered.
But this asset doesn't appear in the assets list

Re: Palo Alto Network Firewall asset is not visible on Customer Support Portal

reaper — Thu, 18 Jul 2024 08:26:07 GMT

could it have been registered by your reseller/support partner?

you'll want to reach out to TAC to figure out where it is registered so you can move it to the right account

Re: Palo Alto Network Firewall asset is not visible on Customer Support Portal

YEmreSeven — Fri, 09 Aug 2024 22:15:39 GMT

If it is spare device, you may check under Products > Spares tab. Spare devices are not shows under Assets.