NGFW Application catagory

Mike_Leighton — Fri, 02 Sep 2022 13:30:49 GMT

Afternoon all,

Been looking at an application called "SimpleHelp" - according to google ...

" it allows Any technician to log in using the following steps: Open your web browser and navigate to the technician address of your installed SimpleHelp server (http://<your server>/tech). Download and run the Technician application. Log in using your technician credentials, or as the SimpleHelpAdmin administrative user..."

Essentially it appears to be operating as a remote access/remote assist tool from what i can see.

On checking the application in panorama, applications, is shows as a managment app and a remote access app. Could someone verify and check if this needs to be reclassified as a remote-access ?

Thanks.

Re: NGFW Application catagory

S.Cantwell — Thu, 08 Sep 2022 22:54:08 GMT

Thank you for your message here.
The LiveCommunity is a collection of like-minded PANW customers who collaborate to assist other customers.
Not everyone is a PANW employee.
I believe that this classification could be reviewed by PANW.

The best course of action is to contact your local PANW SE, so that he may open a Feature Request ticket to suggest that PANW Engineers modify the product. The LiveCommunity would be empathetic to your need, but unable to fulfill your request.

topic NGFW Application catagory in Next-Generation Firewall Discussions

NGFW Application catagory

Re: NGFW Application catagory