topic PA-220 antivirus db will not show via manual or dynamic updates. in Next-Generation Firewall Discussions

PA-220 antivirus db will not show via manual or dynamic updates.

Old-Roo — Mon, 05 Sep 2022 00:30:47 GMT

Hi all,

I have setup a PA 220 at home and have all licenses showing as functional.

I manually installed the apps and threats DB successfully. (it is seen under dynamic updates)

I manually installed the antivirus DB successfully. (it is not seen under dynamic updates)

When i try to upload the anti virus DB again, it says it already exists.

i have tried a reload, still not functional.

any tips to get this functional ?

Re: PA-220 antivirus db will not show via manual or dynamic updates.

nikoolayy1 — Mon, 05 Sep 2022 15:07:19 GMT

Maybe try checking and cleaning your hardisk https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000PLSJ ? The final step is to save your device state reset to factory default and again import it https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClRcCAK .

Re: PA-220 antivirus db will not show via manual or dynamic updates.

Old-Roo — Mon, 12 Sep 2022 20:13:18 GMT

Thanks for the replay however the device was already reformatted as this was a new build from scratch after factory reset.

What i did (even though all licenses were showing valid) was reapplied them starting with the basic level of each feature and then applying the advanced version if that feature had it.

After that i manually downloaded a version from each service and installed it manually. After that everything seemed to start working.