Device telemetry error "Failed to send: file" caused by "certificate doesnt exist.

jhussain1 — Mon, 07 Oct 2024 18:29:39 GMT

Hello TEam,

I am getting critical logs :-

Failed to send: file \'PA_x.x.x.x.x.x_dt_10.2.3-h9_xxxxxx_1230_1-hr-interval_HOUR.tgz

once i checked i found below articles.

Device telemetry error "Failed to send: file" caused by "Client Certificate issue" (paloaltonetworks.com)

i gone through the command details and found exact issue :-

i would like to know if i run the command :-

 > request certificate fetch

will it impact my production..

However checked in certificate path there is no certificate over there.

Kindly suggest the solution.

Regards,

JAfar Hussain

Re: Device telemetry error "Failed to send: file" caused by "certificate doesnt exist.

Claw4609 — Mon, 07 Oct 2024 19:48:55 GMT

That command just asks the management plane to reach out to Palo to grab a device cert . This cert is used for various Palo services such as telemetry and url db updates. The command, and cert fetch, by itself wont impact anything. The only thing to be mindful of would be incase you arent getting URL updates and a URL categorization changed since youre last update.

topic Re: Device telemetry error "Failed to send: file" caused by "certificate doesnt exist. in Next-Generation Firewall Discussions

Device telemetry error "Failed to send: file" caused by "certificate doesnt exist.

Re: Device telemetry error "Failed to send: file" caused by "certificate doesnt exist.