PA-820 after factory reset | by default User/Pass not working....

m_sufian — Sat, 29 Oct 2022 18:18:13 GMT

PA-820 experiencing an issue by default User/Pass not working (admin/admin) here is the logs listed below

Welcome to the PanOS Bootloader.

U-Boot 8.1.1.0-31 (Build time: Apr 23 2018 - 15:16:48)

Octeon unique ID: 03c00051821df31e00c6
N0.LMC0 Configuration Completed: 16384 MB
QLM 2: SGMII
QLM 3: SGMII
QLM 4: SATA
DLM 5: SGMII
SATA0: available
SATA1: not available
SATA BIST STATUS = 0x0
MILLENNIUM board revision major:1, minor:3, serial #: 012001015333
OCTEON CN7240-AAP pass 1.3, Core clock: 1500 MHz, IO clock: 1000 MHz, DDR clock: 800 MHz (1600 Mhz DDR)
Base DRAM address used by u-boot: 0x40f000000, size: 0x1000000
DRAM: 16 GiB
Clearing DRAM...... done
Using default environment

Flash: 64 MiB
WARNING: Failed to get lmac fdt node for -100
WARNING: Failed to get lmac fdt node for -101
0:PCIe: Port 0 in endpoint mode.
0:PCIe: Port 1 is unknown, skipping.
0:PCIe: Port 2 is unknown, skipping.
0:PCIe: Port 3 is unknown, skipping.
SATA#0
Model: Micron_5100_MTFDDAK240TCB Firm: D0MU037 Ser#: 174819E4F875
Type: Hard Disk
Capacity: 228936.5 MB = 223.5 GB (468862128 x 512)
Net: mdio-octeon0:18 is connected to octmgmt0. Reconnecting to octeth0
mdio-octeon0:17 is connected to octmgmt1. Reconnecting to octeth1
octmgmt0 [PRIME], octmgmt1, octeth0, octeth1, octeth2, octeth3, octeth4, octeth5, octeth6, octeth7, octeth8, octeth9
Type the command 'usb start' to scan for USB storage devices.

Autoboot to default partition in 5 seconds.
Enter 'maint' to boot to maint partition.

Entry: mmmmmmm10053329 bytes read in 36 ms (266.3 MiB/s)
Allocating memory for ELF segment: addr: 0xffffffff80100000 (adjusted to: 0x100000), size 0x7c4aa0
Bootloader: Done loading app on coremask:
0xff
Starting cores:
0xff
Linux version 3.10.87-oct2-mp (build@5d8f47ae41fe) (gcc version 4.7.0 (Cavium Inc. Version: SDK_BUILD build 49) ) #4 SMP Mon Apr 23 15:36:19 PDT 2018
CVMSEG size: 3 cache lines (384 bytes)
Cavium Inc. SDK-3.1.2
bootconsole [early0] enabled
CPU revision is: 000d9703 (Cavium Octeon III)
FPU revision is: 00739700
Checking for the multiply/shift bug... no.
Checking for the daddiu bug... no.
Determined physical RAM map:
memory: 0000000000702000 @ 0000000000100000 (kernel data and code)
memory: 000000000004e000 @ 0000000000802000 (usable after init)
memory: 0000000000075000 @ 0000000000850000 (kernel data and code)
memory: 0000000000100000 @ 00000000eff00000 (usable)
memory: 000000000feff000 @ 00000000f0001000 (usable)
memory: 00000000f0000000 @ 000000031f000000 (usable)
No power GPIO device tree entry
No power GPIO device tree entry
mSetting affinity to 0xc1
INIT: version 2.86 booting

Welcome to PanOS
mStarting udev:[ OK ]
Setting clock (utc): Sat Oct 29 14:10:21 EDT 2022 [ OK ]
Setting hostname PA-820: [ OK ]
Checking filesystems:
Running filesystem check on sysroot1: [ OK ]
Running filesystem check on pancfg: m[ OK ]
Running filesystem check on panrepo: [ OK ]
[ OK ]
Remounting root filesystem in read-write mode: [ OK ]
mEnabling /etc/fstab swaps: [ OK ]
INIT: Entering runlevel: 3
Entering non-interactive startup
Starting Networking:[ OK ]
Starting system logger: [ OK ]
Starting kernel logger: [ OK ]
mStarting portmap: [ OK ]
Starting NFS statd: [ OK ]
Skipping sshd: starting with PAN system processes
Starting xinetd: [ OK ]
Starting ntpd: m[ OK ]
Starting NFS services: [ OK ]
Starting NFS daemon: [ OK ]
Starting NFS mountd: [ OK ]
Starting PAN Software: [ OK ]

PA-820 login: Waiting for another core to setup the PKI hardware...Done
arm_timer used 8813 cycles
arm_timer used 9888 cycles

PA-820 login: admin
Password:
Login incorrect

could anyone please advice?

Thanks

Re: PA-820 after factory reset | by default User/Pass not working....

m_sufian — Sat, 29 Oct 2022 18:32:50 GMT

I got my solution. I was typing mmmmmmmmmmm that should need to type >>>>>>> maint

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000CldXCAS

Re: PA-820 after factory reset | by default User/Pass not working....

secureitsol — Mon, 18 Nov 2024 04:07:38 GMT

Did anyone answer this question. I have the same problem, i did factory reset by going into maint mode. Then rebooted firewall. It rebooted with hostname PA-HDF on its own. I tried admin/admin. did not work.

There was another default pw i cannot remember, something like Pal0Alt0!, any ideas.

Re: PA-820 after factory reset | by default User/Pass not working....

m_sufian — Fri, 22 Nov 2024 05:32:00 GMT

give some time you bydefault user/pass will work on it. this take sometime 15min and then take your user/pass and ask you to change it. I hope this will work Best of luck 🙂

topic Re: PA-820 after factory reset | by default User/Pass not working.... in Next-Generation Firewall Discussions

PA-820 after factory reset | by default User/Pass not working....

Re: PA-820 after factory reset | by default User/Pass not working....

Re: PA-820 after factory reset | by default User/Pass not working....

Re: PA-820 after factory reset | by default User/Pass not working....