https://live.paloaltonetworks.com/t5/next-generation-firewall/how-download-a-base-image-for-pan-os-820/m-p/627016#M5027 <P>Hi&nbsp;<a href="https://live.paloaltonetworks.com/t5/user/viewprofilepage/user-id/178237">@SEGINFOSITOC</a>&nbsp;,</P> <P>&nbsp;</P> <P>I'm seeing it just fine in the CSP. Can you try the following location/filters ?</P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="kiwi_1-1732023037434.png" style="width: 999px;"><img src="https://live.paloaltonetworks.com/t5/image/serverpage/image-id/64096i657F23E2CC967557/image-size/large?v=v2&amp;px=999" role="button" title="kiwi_1-1732023037434.png" alt="kiwi_1-1732023037434.png" /></span></P> <P>&nbsp;</P> <P>hope this helps,</P> <P>-Kim.</P> <P>&nbsp;</P> <P>&nbsp;</P> Tue, 19 Nov 2024 13:31:31 GMT kiwi 2024-11-19T13:31:31Z https://live.paloaltonetworks.com/t5/next-generation-firewall/how-download-a-base-image-for-pan-os-820/m-p/626867#M5026 <P>Hello. Good morning.</P> <P>I am trying to update my tall stick to version 10.1.12. However, when loading this update the system tells me that I need to load the base image 10.1.0. I have tried to find the base image on the support portal but have been unable to download it.</P> <P>Does anyone know where I can get it?</P> <P>The computer I am upgrading is a PaloAlto 820</P> <P>Thank you very much</P> Tue, 19 Nov 2024 12:09:49 GMT https://live.paloaltonetworks.com/t5/next-generation-firewall/how-download-a-base-image-for-pan-os-820/m-p/626867#M5026 SEGINFOSITOC 2024-11-19T12:09:49Z https://live.paloaltonetworks.com/t5/next-generation-firewall/how-download-a-base-image-for-pan-os-820/m-p/627016#M5027 <P>Hi&nbsp;<a href="https://live.paloaltonetworks.com/t5/user/viewprofilepage/user-id/178237">@SEGINFOSITOC</a>&nbsp;,</P> <P>&nbsp;</P> <P>I'm seeing it just fine in the CSP. Can you try the following location/filters ?</P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="kiwi_1-1732023037434.png" style="width: 999px;"><img src="https://live.paloaltonetworks.com/t5/image/serverpage/image-id/64096i657F23E2CC967557/image-size/large?v=v2&amp;px=999" role="button" title="kiwi_1-1732023037434.png" alt="kiwi_1-1732023037434.png" /></span></P> <P>&nbsp;</P> <P>hope this helps,</P> <P>-Kim.</P> <P>&nbsp;</P> <P>&nbsp;</P> Tue, 19 Nov 2024 13:31:31 GMT https://live.paloaltonetworks.com/t5/next-generation-firewall/how-download-a-base-image-for-pan-os-820/m-p/627016#M5027 kiwi 2024-11-19T13:31:31Z https://live.paloaltonetworks.com/t5/next-generation-firewall/how-download-a-base-image-for-pan-os-820/m-p/630494#M5038 <P>Nothing appears on my support page. Maybe it is a contract or licensing issue because it is very rare.</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="SEGINFOSITOC_1-1732083895884.png" style="width: 1150px;"><img src="https://live.paloaltonetworks.com/t5/image/serverpage/image-id/64140i8B9EF6F4B6A91DC0/image-dimensions/1150x394/is-moderation-mode/true?v=v2" width="1150" height="394" role="button" title="SEGINFOSITOC_1-1732083895884.png" alt="SEGINFOSITOC_1-1732083895884.png" /></span></P> <P>&nbsp;</P> <P>Anyway thank you very much for the answer, when I find out what can happen, I know where to look for those bases.</P> <P>&nbsp;</P> <P>&nbsp;</P> Wed, 20 Nov 2024 06:25:31 GMT https://live.paloaltonetworks.com/t5/next-generation-firewall/how-download-a-base-image-for-pan-os-820/m-p/630494#M5038 SEGINFOSITOC 2024-11-20T06:25:31Z