topic Re: HA-Pair losing management capability after upgrading to 11.1.5. in Next-Generation Firewall Discussions

HA-Pair losing management capability after upgrading to 11.1.5.

cbsp_2525 — Tue, 19 Nov 2024 14:44:40 GMT

For whatever reason, every time we attempt to upgrade to 11.1.5 to one of our HA-pairs, we are unable to putty in, ping, or anything. BUT upgrading a single firewall has no issues when upgrading. After downgrading back to 11.1.4, we are not having this issue anymore. We attempted to upgrade to 11.1.5-h1, but are still having this issue. Is anyone else dealing with this?

Re: HA-Pair losing management capability after upgrading to 11.1.5.

akuzhuppilly — Wed, 20 Nov 2024 03:19:18 GMT

Hello @cbsp_2525

I've reviewed the release notes for version 11.1.5 and did not find any known issues related to HA.

Could you please check the system logs to determine what went wrong after upgrading to 11.1.5?

It would be advisable to open a TAC case with TSF, where they can delve deeper into the logs to better understand the issue.

Re: HA-Pair losing management capability after upgrading to 11.1.5.

cbsp_2525 — Fri, 22 Nov 2024 15:04:32 GMT

We attempted to look at the system logs after the upgrade, but did not notice anything that may be causing the loss of management access. The last time we attempted to upgrade to 11.1.5-h1 we were able to ping to the firewall, but not gain access externally. We then went to 11.1.4-h7 and did not have any issues. I believe this is a bug on 11.1.5-h1 but I don't know for sure.