topic Re: Permitted IP address for management interface could not access HTTPS but PING /SSH working in Next-Generation Firewall Discussions

Permitted IP address for management interface could not access HTTPS but PING /SSH working

KSamir — Sun, 24 Nov 2024 10:01:34 GMT

PAN OS is 10.2.10-h4 while adding a permitted IP on the MGMT interface and commit this change the web access (HTTPS) not working while the SSH and Ping working fine why it happened ? i should remove the permitted IPs from CLI to be able to work.

Re: Permitted IP address for management interface could not access HTTPS but PING /SSH working

PavelK — Mon, 25 Nov 2024 04:44:03 GMT

Hello @KSamir

thanks for posting!

Based on what you described you might be hitting an issue described in this thread: https://live.paloaltonetworks.com/t5/next-generation-firewall/permitted-ip-address-for-management-interface-could-not-access/td-p/514975. For time being I would recover GUI access by CLI and check the KB mentioned in the above thread before attempting to put permit IP list again.

Kind Regards

Pavel

Re: Permitted IP address for management interface could not access HTTPS but PING /SSH working

KSamir — Mon, 25 Nov 2024 06:31:23 GMT

Thank you

We referred the attached article, and changed the MTU to 1400 and we are able to access the mgmt interface .