topic How to actually get support? in Next-Generation Firewall Discussions

How to actually get support?

S.Mack — Mon, 02 Dec 2024 17:50:11 GMT

Purchased a pair of PA-1410's last month. Within 3 days one of the power supplies was dead. Account rep said submit a tac case, but the device isn't showing up in the portal so i'm blocked there. Tried calling the support number which sent me here then hung up. Any thoughts?

Wonding if one of my fortigate power supplies that have run for 7 years might fit.

Re: How to actually get support?

reaper — Tue, 03 Dec 2024 12:46:09 GMT

if you register the device via support.paloaltonetworks.com > register a device (top right of the home page) it becomes available for support cases

Re: How to actually get support?

S.Mack — Wed, 04 Dec 2024 16:14:55 GMT

Thanks, already did that and when I try again it says they are already registered. Still only get an option to create a case for VM based ngfw.