topic NTP Not synced but got time-learn in Logs in Next-Generation Firewall Discussions

NTP Not synced but got time-learn in Logs

S.Ramesh960545 — Mon, 20 Jan 2025 00:00:18 GMT

Hi Team,

Ntp not synched but got initiate time-learn in logs.

>show ntp

ntp not synched, using local clock

status : rejected

reachable: yes

authentication-type: none

Have tried to set it to public server still the same. And also when try to set manually, it reset the time to the previous time. So is it sync or not sync

I am getting time-learn in System Logs but “show ntp” status shows not synced.

Re: NTP Not synced but got time-learn in Logs

mshekh — Mon, 20 Jan 2025 01:37:11 GMT

Hi @S.Ramesh960545 ,

As per above output it's not synced with NTP.

Check if you have reachability to NTP server NTP port is open if there is any security device in transit.

Also you can try using public NTP server for test if you have internet access via management interface.

Re: NTP Not synced but got time-learn in Logs

S.Ramesh960545 — Mon, 27 Jan 2025 02:09:10 GMT

hi @mshekh

There is reachability to the ntp server, we also tried public ntp still not working. Besides that, checked the security policies still looks good.

Re: NTP Not synced but got time-learn in Logs

mshekh — Mon, 27 Jan 2025 02:15:14 GMT

Hi @S.Ramesh960545 ,

If everything looks good but still you see the issue then recommendation is to open a tac case and support team will assist.