topic PA 5250 Factory Reset failure in Next-Generation Firewall Discussions

PA 5250 Factory Reset failure

m.Barman — Wed, 22 Jan 2025 15:01:28 GMT

Hello,

I wanted to reset a PA5250 via CLI. Nothing special. However, this was aborted at 0% with the message “Factory reset failed”. After the error, I am no longer able to access the CLI, as the message appears permanently as soon as I write something. Not even access to the maint works. Unfortunately I cannot open Case because Palo Alto no longer offers support. Maybe you have some ideas.

Re: PA 5250 Factory Reset failure

m.Barman — Wed, 22 Jan 2025 15:03:07 GMT

Re: PA 5250 Factory Reset failure

kiwi — Thu, 23 Jan 2025 11:54:53 GMT

Hi @m.Barman ,

Looks like the device is unable to detect the HDD. Have you tried reseating the HDD in the back panel ?

Kind regards,

-Kim.

Re: PA 5250 Factory Reset failure

m.Barman — Thu, 23 Jan 2025 12:37:09 GMT

Hi Kim,

should i do this while the firewalls have power

Best regards,

Ömer

Re: PA 5250 Factory Reset failure

m.Barman — Fri, 24 Jan 2025 15:06:37 GMT

Hi Kiwi,

i have reseating the hdd's in the back panel, but i still have this issue.

Best regards,

Ömer