topic Re: Issue with Intermittent Blocking of ChatGPT URL-Not-resolve in Next-Generation Firewall Discussions

Issue with Intermittent Blocking of ChatGPT URL-Not-resolve

RoneyRajan123 — Tue, 28 Jan 2025 07:33:47 GMT

Hi Team,

I’ve noticed that in my environment, the chatgpt.com URL is intermittently categorized as unresolved and is being blocked.

For your reference, I am attaching a snapshot highlighting this behavior.

Please let me know if additional information is needed to address this issue.

PAN DB- Connectivity is there

@Adrian_Jensen @mshamamulla @EliSz @kiwi @kiwi

Re: Issue with Intermittent Blocking of ChatGPT URL-Not-resolve

RoneyRajan123 — Tue, 28 Jan 2025 11:44:41 GMT

I have check in the PAN DB connectivity that looks good

Try to resolve URL by give testurl command

Category lookup time set to 60

PAN OS version-11.2.4-h1

We notice this issue after upgrade to 11.2.4-h1 version

@Adrian_Jensen @mshamamulla @EliSz @kiwi @kiwi

Re: Issue with Intermittent Blocking of ChatGPT URL-Not-resolve

RoneyRajan123 — Tue, 28 Jan 2025 17:00:45 GMT

Hi someone can help me on this

Re: Issue with Intermittent Blocking of ChatGPT URL-Not-resolve

mshamamulla — Tue, 28 Jan 2025 17:09:57 GMT

Hi @RoneyRajan123

I can provide you with further troubleshooting steps:-

1. Check Step-2 from the below document if you have not tried it yet. Remaining steps I believe you have tried as per your previous comments.
https://docs.paloaltonetworks.com/advanced-url-filtering/administration/troubleshooting/urls-classified-as-not-resolved
2. 'not-resolved' usually means a failure to get response from URL cloud, Device server debug for URL cloud is likely needed to further troubleshoot.

Mohammed Shamamulla
Technical Partner Manager | Palo Alto Networks
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Re: Issue with Intermittent Blocking of ChatGPT URL-Not-resolve

RoneyRajan123 — Tue, 28 Jan 2025 17:19:31 GMT

Hi Mshamamulla

Thank you so much for the comments.

Even I have tried in the step 2 for finding out in the utilization but it seems to be normal.

Issue as of ow only seeing in the chatgpt.com website

Re: Issue with Intermittent Blocking of ChatGPT URL-Not-resolve

mshamamulla — Wed, 29 Jan 2025 04:19:40 GMT

Hi @RoneyRajan123

Device-server debug for URL cloud is likely needed to further troubleshoot.