topic Re: PA-440 logging tab emtpy in Next-Generation Firewall Discussions

PA-440 logging tab emtpy

Netzer — Thu, 30 Jan 2025 07:55:38 GMT

Hi there,

just got my new HA pair of two PA-440's up and running. I noticed a strange thing, the logging tab is empty, what's the cause of this?

Btw, the cli shows logs via "show log traffic direction equal backward dst in x.x.x.x"

Thx

Daniel

Re: PA-440 logging tab emtpy

kiwi — Thu, 30 Jan 2025 10:01:52 GMT

Hi @Netzer ,

Looking at the screenshot it seems as if your page just isn't loading properly.

Even if there are no logs to show, the page should still show you the correct format with all the columns at the top of the page (see screenshot).

Did you try different browsers ?

Are you seeing the same behavior on all the monitor pages or just on traffic logs (Threat, URL Filtering, GlobalProtect, etc ...) ?

Have you tried restarting the device or restart some of the services (mgmtsrvr, websrvr, logd) ?

If the problem persists, try getting the GUI debug logs to see if you can identify the problem.

You can follow the following KB to collect the GUI debug logs:
https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000PLhECAW

Kind regards,

-Kim.

Re: PA-440 logging tab emtpy

Netzer — Thu, 30 Jan 2025 10:41:48 GMT

I tried different browsers, the other logging pages work fine. I also restarted both systems but it makes no difference, the problem appears on both boxes in the cluster.

Via web debugging I cannot see an error but the browser console (F12) shows some errors while entering the traffic log page:

Uncaught TypeError: this.colModel.config.findLastIndex is not a function
applyState monitor.javascript&colon;120
initState Component.js:1109
Component Component.js:289
sb ext-base-debug.js:233
sb ext-base-debug.js:233
sb ext-base-debug.js:233
sb ext-base-debug.js:233
sb ext-base-debug.js:233
newFunc class.ts:68
constructor GridPanel.ts:719
ctor class.ts:134
constructor monitor.javascript&colon;120
create ContentMgr.ts:102
createSequence ext-base-debug.js:1594
reloadPanel mainui.javascript&colon;15
readSchema PanSchemaRepository.ts:158
readSchemaWrapper Scanner.ts:59
loadNode mainui.javascript&colon;15
activate mainui.javascript&colon;15
activate monitor.javascript&colon;5
onMenuClick mainui.javascript&colon;15
constructor MenuTreePanel.ts:33
fire Observable.js:460
fireEvent Observable.js:145
proxyNodeEvent TreePanel.js:486
fireEvent Tree.js:291
fireEvent TreeNodeUI.js:121
onClick TreeNodeUI.js:194
onClick TreeNodeUI.ts:15
onNodeClick TreeEventModel.js:137
delegateClick TreeEventModel.js:99
d 3rdparty.javascript&colon;482
monitor.javascript&colon;120:611
applyState monitor.javascript&colon;120
initState Component.js:1109
Component Component.js:289
sb ext-base-debug.js:233
sb ext-base-debug.js:233
sb ext-base-debug.js:233
sb ext-base-debug.js:233
sb ext-base-debug.js:233
newFunc class.ts:68
constructor GridPanel.ts:719
ctor class.ts:134
constructor monitor.javascript&colon;120
create ContentMgr.ts:102
createSequence ext-base-debug.js:1594
reloadPanel mainui.javascript&colon;15
readSchema PanSchemaRepository.ts:158
readSchemaWrapper Scanner.ts:59
loadNode mainui.javascript&colon;15
activate mainui.javascript&colon;15
activate monitor.javascript&colon;5
onMenuClick mainui.javascript&colon;15
constructor MenuTreePanel.ts:33
fire Observable.js:460
fireEvent Observable.js:145
proxyNodeEvent TreePanel.js:486
fireEvent Tree.js:291
fireEvent TreeNodeUI.js:121
onClick TreeNodeUI.js:194
onClick TreeNodeUI.ts:15
onNodeClick TreeEventModel.js:137
delegateClick TreeEventModel.js:99
d 3rdparty.javascript&colon;482

Re: PA-440 logging tab emtpy

Netzer — Thu, 30 Jan 2025 12:04:11 GMT

I could fix it. Normally we log everything to panorama. The PA-440 is replacing the old PA-220 and the configuration has been migrated to the new pair.

After changing for one security rule the log setting (Log Forwarding) to "IoT Security Default Profile", all logs showed up in the logging page and are still shown after switching back to panorama as log destination.

All good now.

Thx for the hint into the right direction.

Case closed,

Daniel

Re: PA-440 logging tab emtpy

kiwi — Thu, 30 Jan 2025 12:07:54 GMT

Hi @Netzer ,

Glad you figured it out and thanks for sharing the solution !

Stay secure !

-Kim.

Re: PA-440 logging tab emtpy

Netzer — Thu, 27 Feb 2025 06:24:22 GMT

Unfortunately I have to open the issue again. I've just seen that the log tab is empty again, same behaviour.

Any ideas?