topic Re: Failed to download due to Empty file returned by update server. Please try again later. in Next-Generation Firewall Discussions

Failed to download due to Empty file returned by update server. Please try again later.

ciscojuniperf5 — Mon, 24 Feb 2025 22:01:38 GMT

Failed to download due to Empty file returned by update server. Please try again later.

HW : PA440

sw 11.2.4-h1 seeig this error when trying to download 11.24h4

It worked on another firewall with same SW Tried with update server :

updates.paloaltonetworks.com and us-static.updates.paloaltonetworks.com

Nothing works, please help to fix the issue

Re: Failed to download due to Empty file returned by update server. Please try again later.

mshekh — Tue, 25 Feb 2025 03:05:54 GMT

Hi @ciscojuniperf5 ,

Thanks for info, Most of the time issue occurs due to connectivity issue between paloalto update server.

Recommendation is to verify the connectivity from device to update server and try with check now and then download

Re: Failed to download due to Empty file returned by update server. Please try again later.

ciscojuniperf5 — Tue, 25 Feb 2025 07:47:04 GMT

Connectivity is fine:

PING updates.gcp.gslb.paloaltonetworks.com (34.96.84.34) from a.b.c.d : 56(84) bytes of data.
64 bytes from 34.84.96.34.bc.googleusercontent.com (34.96.84.34): icmp_seq=1 ttl=117 time=5.48 ms
64 bytes from 34.84.96.34.bc.googleusercontent.com (34.96.84.34): icmp_seq=2 ttl=117 time=7.04 ms
64 bytes from 34.84.96.34.bc.googleusercontent.com (34.96.84.34): icmp_seq=3 ttl=117 time=5.93 ms
64 bytes from 34.84.96.34.bc.googleusercontent.com (34.96.84.34): icmp_seq=4 ttl=117 time=7.08 ms

Filesystem Size Used Avail Use% Mounted on
/dev/mmcblk0p3 21G 6.4G 13G 33% /
none 7.8G 64K 7.8G 1% /dev
/dev/mmcblk0p5 32G 8.8G 21G 30% /opt/pancfg
/dev/mmcblk0p6 18G 4.9G 12G 30% /opt/panrepo
tmpfs 7.8G 3.8G 4.0G 49% /dev/shm
cgroup_root 7.8G 0 7.8G 0% /cgroup
/dev/mmcblk0p8 22G 9.0G 12G 44% /opt/panlogs
tmpfs 12M 40K 12M 1% /opt/pancfg/mgmt/ssl/private