topic Source account mapped in Next-Generation Firewall Discussions

Source account mapped

vishalrsshah — Wed, 26 Feb 2025 11:55:35 GMT

Hi All,

We have purchased an Palo alto 220 series firewall however while registering the devices we are getting an attach error. Can someone help me to identify how can i know where my device has been mapped.

Re: Source account mapped

kiwi — Wed, 26 Feb 2025 12:50:56 GMT

Hi @vishalrsshah ,

It doesn't seem your current email address is linked to an existing customer account.

Did you purchase the device from a partner in which case I recommend reaching out to them ?

If you purchased the device from Palo Alto Networks then please reach out to a local sales representative:

https://live.paloaltonetworks.com/t5/livecommunity-support-info/ct-p/Community-Support-Info

Kind regards,

-Kim.

Re: Source account mapped

vishalrsshah — Fri, 28 Feb 2025 09:22:24 GMT

Hi Team,

Any other way we can find out the source account mapped? Any palo alto team or filling any form help us here?