Antivirus updates failing 9.1.15

Old-Roo — Fri, 11 Nov 2022 00:19:29 GMT

Hi All.

I am having issues where the antivirus updates are not checking the servers nor downloading.

I have a valid advanced threat license and an expired threat license.

Background running: 9.1.15

Observations:

Content updates are functional and automatically downloading.

If i delete the expired threat license, i am able to download the antivirus from paloalto manually and install it.

The next day the expired threat license is downloaded again and the manual process fails until i delete the expired threat license.

This is the only way i can currently update anti-virus, through the above sequence.

If i dont do any of the above, via GUI or CLI it will not check the palo update servers, not download the updates even though i have a valid advanced threat license.

This is on a PA-200 running 9.1.15

Any help would be great

Re: Antivirus updates failing 9.1.15

Old-Roo — Sat, 12 Nov 2022 18:57:23 GMT

as an update to this:

i updated to 10.1 same thing, 10.1 latest patch same thing.

tried this article: doing this allows me to manually update AV until license updates again.

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u0000004NOKCA2&lang=en_US%E2%80%A9

All other dynamic updates are functioning normally, by downloading and installing.

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Antivirus updates failing 9.1.15

Re: Antivirus updates failing 9.1.15