topic Re: New admin accounts could not login in web gui in Next-Generation Firewall Discussions

New admin accounts could not login in web gui

M.Bock — Wed, 26 Mar 2025 15:51:42 GMT

Hello,

I have done the setup of a new PA-445 running software version 11.2.3

I have added new device admins as superuser in Device-->Administrators

But when I try to login I get the message "failed authentication for user \'adm-test\'. Reason: Authentication profile not found for the user. From: %ipaddress%.'

How can I solve this problem?

Tanks

Re: New admin accounts could not login in web gui

ozheng — Thu, 27 Mar 2025 04:05:45 GMT

Hello @M.Bock ,

"Authentication profile not found for the user"

any authentication profile associated with the user account?

OIivier

Re: New admin accounts could not login in web gui

PavelK — Thu, 27 Mar 2025 04:31:42 GMT

Hello @M.Bock

could you please check this KB: configd.log error - "useradd: invalid user name 'xxx'" and "Authentication profile not found for the user" to see you are hitting this issue?

Kind Regards

Pavel

Re: New admin accounts could not login in web gui

M.Bock — Thu, 27 Mar 2025 07:16:00 GMT

No, because it should be a local admin.

It only works when I create authentication profile and admin profile for local users. But that's not what I want. It should be a local admin

Re: New admin accounts could not login in web gui

M.Bock — Thu, 27 Mar 2025 07:17:44 GMT

The username is not numbered.

Re: New admin accounts could not login in web gui

M.Bock — Thu, 27 Mar 2025 07:30:24 GMT

I have done update to 11.2.5 and now it works