https://live.paloaltonetworks.com/t5/next-generation-firewall/normal-mode-failure-software-integrity-self-tests-failed-files/m-p/1227003#M5808 <P>Hello&nbsp;<a href="https://live.paloaltonetworks.com/t5/user/viewprofilepage/user-id/230645">@AkashThangavel</a></P> <P>&nbsp;</P> <P>based on KB:&nbsp;<A href="https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClQTCA0" target="_self">Software Integrity Check</A>&nbsp;only PAN support can determine the root cause of software integrity check failure.</P> <P>&nbsp;</P> <P>Kind Regards</P> <P>Pavel</P> Tue, 22 Apr 2025 00:18:24 GMT PavelK 2025-04-22T00:18:24Z https://live.paloaltonetworks.com/t5/next-generation-firewall/normal-mode-failure-software-integrity-self-tests-failed-files/m-p/1226952#M5807 <P>Hi team,</P> <P>&nbsp;</P> <P>We are currently facing an issue accessing the management console of the Palo Alto firewall. Additionally, data plane traffic is not working, and the firewall has entered maintenance mode. A screenshot is also attached for your reference.<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="001.jpg" style="width: 999px;"><img src="https://live.paloaltonetworks.com/t5/image/serverpage/image-id/67202iFB752816647D5481/image-size/large?v=v2&amp;px=999" role="button" title="001.jpg" alt="001.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="002.jpg" style="width: 999px;"><img src="https://live.paloaltonetworks.com/t5/image/serverpage/image-id/67203i7F0B7B5A02247C1D/image-size/large?v=v2&amp;px=999" role="button" title="002.jpg" alt="002.jpg" /></span></P> <P>&nbsp;</P> <P>regards,</P> <P>Akash Thangavel</P> Mon, 21 Apr 2025 06:48:49 GMT https://live.paloaltonetworks.com/t5/next-generation-firewall/normal-mode-failure-software-integrity-self-tests-failed-files/m-p/1226952#M5807 AkashThangavel 2025-04-21T06:48:49Z https://live.paloaltonetworks.com/t5/next-generation-firewall/normal-mode-failure-software-integrity-self-tests-failed-files/m-p/1227003#M5808 <P>Hello&nbsp;<a href="https://live.paloaltonetworks.com/t5/user/viewprofilepage/user-id/230645">@AkashThangavel</a></P> <P>&nbsp;</P> <P>based on KB:&nbsp;<A href="https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClQTCA0" target="_self">Software Integrity Check</A>&nbsp;only PAN support can determine the root cause of software integrity check failure.</P> <P>&nbsp;</P> <P>Kind Regards</P> <P>Pavel</P> Tue, 22 Apr 2025 00:18:24 GMT https://live.paloaltonetworks.com/t5/next-generation-firewall/normal-mode-failure-software-integrity-self-tests-failed-files/m-p/1227003#M5808 PavelK 2025-04-22T00:18:24Z