User-ID showing "Invalid Agent version"

E.Burke — Wed, 11 Jun 2025 20:18:59 GMT

Windows server 2016

Pan-OS 11.1.6-h3

User-ID 11.0.2

I am burnt out tying to get this to run. I have ran though all the instructions 4 times now.

I keep receiving an error when running "tail mp-log useridd.log" that ends in "Invalid Agent version"

I've uninstalled/reinstalled, repaired, rebooted. made new certs signed by PA root CA I created. I see the agent connect to the FW for exactly 5 seconds then die then try again with the same error every time.

Re: User-ID showing "Invalid Agent version"

E.Burke — Tue, 17 Jun 2025 17:28:43 GMT

I found where I was going wrong, I was trying to configure the User-ID agent under "Device>User Identification>Terminal Server Agents" instead of "Device>Data Redistribution>Agents"

topic Re: User-ID showing "Invalid Agent version" in Next-Generation Firewall Discussions

User-ID showing "Invalid Agent version"

Re: User-ID showing "Invalid Agent version"