https://live.paloaltonetworks.com/t5/next-generation-firewall/after-global-protect-update-not-install-network-adapter/m-p/1231852#M5995 <P>after update or install a new global protect version on windows 10/11 the network adapter doesn't install, to solve this problem you need to do some KB like:</P> <P>&nbsp;</P> <P>KB Palo Alto<BR /><A href="https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u000000sZN8CAM" target="_blank">https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u000000sZN8CAM</A><BR />&nbsp;<BR />KB Windows<BR /><A href="https://answers.microsoft.com/en-us/windows/forum/all/error-0x800f0217/bbce9a43-f43b-49a8-9545-60c80d0708f2" target="_blank">https://answers.microsoft.com/en-us/windows/forum/all/error-0x800f0217/bbce9a43-f43b-49a8-9545-60c80d0708f2</A></P> <P>&nbsp;</P> <P>the last option to solve is format the system, to do not the system format you can do the next step:</P> <P>copy the 'pangpd.sys' attached in the file path:&nbsp;C:\Windows\System32\drivers in the device with the problem and restart the device.</P> <P>&nbsp;</P> <P>after restarting you could see the network adapter in the device and solve the issue.</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="RChiarellaCandiotti_0-1750117722739.png" style="width: 400px;"><img src="https://live.paloaltonetworks.com/t5/image/serverpage/image-id/68063i6FF0ECEE7A0C45C5/image-size/medium?v=v2&amp;px=400" role="button" title="RChiarellaCandiotti_0-1750117722739.png" alt="RChiarellaCandiotti_0-1750117722739.png" /></span></P> <P>&nbsp;</P> <P>&nbsp;</P> Mon, 16 Jun 2025 23:48:54 GMT R.ChiarellaCandiotti 2025-06-16T23:48:54Z https://live.paloaltonetworks.com/t5/next-generation-firewall/after-global-protect-update-not-install-network-adapter/m-p/1231852#M5995 <P>after update or install a new global protect version on windows 10/11 the network adapter doesn't install, to solve this problem you need to do some KB like:</P> <P>&nbsp;</P> <P>KB Palo Alto<BR /><A href="https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u000000sZN8CAM" target="_blank">https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u000000sZN8CAM</A><BR />&nbsp;<BR />KB Windows<BR /><A href="https://answers.microsoft.com/en-us/windows/forum/all/error-0x800f0217/bbce9a43-f43b-49a8-9545-60c80d0708f2" target="_blank">https://answers.microsoft.com/en-us/windows/forum/all/error-0x800f0217/bbce9a43-f43b-49a8-9545-60c80d0708f2</A></P> <P>&nbsp;</P> <P>the last option to solve is format the system, to do not the system format you can do the next step:</P> <P>copy the 'pangpd.sys' attached in the file path:&nbsp;C:\Windows\System32\drivers in the device with the problem and restart the device.</P> <P>&nbsp;</P> <P>after restarting you could see the network adapter in the device and solve the issue.</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="RChiarellaCandiotti_0-1750117722739.png" style="width: 400px;"><img src="https://live.paloaltonetworks.com/t5/image/serverpage/image-id/68063i6FF0ECEE7A0C45C5/image-size/medium?v=v2&amp;px=400" role="button" title="RChiarellaCandiotti_0-1750117722739.png" alt="RChiarellaCandiotti_0-1750117722739.png" /></span></P> <P>&nbsp;</P> <P>&nbsp;</P> Mon, 16 Jun 2025 23:48:54 GMT https://live.paloaltonetworks.com/t5/next-generation-firewall/after-global-protect-update-not-install-network-adapter/m-p/1231852#M5995 R.ChiarellaCandiotti 2025-06-16T23:48:54Z https://live.paloaltonetworks.com/t5/next-generation-firewall/after-global-protect-update-not-install-network-adapter/m-p/1232605#M6030 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);">@R.ChiarellaCandiotti</SPAN> ,</P> <P>&nbsp;</P> <P>Thanks for sharing!</P> Wed, 25 Jun 2025 23:20:18 GMT https://live.paloaltonetworks.com/t5/next-generation-firewall/after-global-protect-update-not-install-network-adapter/m-p/1232605#M6030 JayGolf 2025-06-25T23:20:18Z